Do you have a certified aromatherapist on staff?
Yes! The owner is a certified aromatherapist who has completed her coursework at Aromahead Institute. She has completed 235 hours during the Aromatherapy Certification Program and 76 hours of Anatomy & Physiology coursework. She is continually studying and researching to bring you the most current safety information available. Email Georgeann with questions at firstname.lastname@example.org.
When will my order be processed?
Most orders will be processed and mailed within 24-48 hours of placing your order. Large orders will take longer to process. Processing your order does not include shipping time.
How secure is your website?
We feature safeguards that allow you to enjoy your shopping experience without having to worry about the security of your credit card transactions. When you submit sensitive information via our website, your information is protected both on-line and off-line. Our checkout process takes place in a secure environment using Secure Socket Layer (SSL) technology, which encrypts the data you submit to Heaven Scent Aroma Shop. SSL technology is an industry standard and among the best software available today for secure commerce transactions. All sensitive information you enter during the checkout process (including credit card number, name and address) is encrypted under this protocol while traveling the Internet.
What is your Return Policy?
Customer satisfaction is always our utmost priority, and all of our products have an unconditional satisfaction guarantee. Please contact immediately if you have any issues with your order.
You don't offer the product I am looking for. What do I do?
Please contact us with any special requests. We are often able to import oils directly for special orders.
Do you have a retail location?
Are your oils safe for ingestion?
This is one of the questions that I am asked most frequently.
The short answer to that is yes, our oils are 100% pure, therapeutic essential oils.
However; ingesting essential oils is not always recommended, and unfortunately, essential oils are used far too casually as of late. Essential oils are extremely concentrated, and if ingested inappropriately, they can do serious, long term damage.
I would discourage the ingestion of any essential oils unless you have received advice from a certified aromatherapist or a physician with experience in this area.
The bottles that I purchased aren't full. Why?
Due to variations in what we receive from suppliers, bottles are not always precise. In addition, each essential oil varies in viscosity – so some are very thick and some are thin. Each bottle is filled using a precision measuring device, so you can be assured that you are getting exactly what you paid for!
What is your policy for requesting free samples?
Customers may request two free samples per paid order. Samples are typically 1ml (about 20 drops) of EO. Some more expensive samples such as Rose and Sandalwood will contain less. Samples are provided as a courtesy to our customers and are based on availability of stock!